Receptionist

Job Summary

The Receptionist is responsible for answering inquiries and providing information to the general public, customers, visitors, and other interested parties regarding Scranton Manufacturing. This person reports to the HR Director.

Essential Job Functions

  • Operate a multiline phone system to answer, screen, or forward calls, providing information and taking messages.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Keep a current record of staff members' whereabouts and availability.
  • Maintain a current phone list of office personnel and distributors for the facility.
  • Assist in sales support duties such as updating inspection sheets, producing vehicle tags, and mailing out sales programs.

Knowledge, Skills, and Abilities

  • Meets minimum requirement of a High School Diploma with two years’ office experience including data entry.
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Excellent oral and written communication skills.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Must be able to multi-task.
  • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Ability to multitask while ensuring answering the phone and customer service remains the priority.
  • Strong ability to interface with all levels of individuals within and outside the company.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

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