Field Service Technician

Job Summary

This position reports to the Executive Vice President and is responsible for providing mechanical and technical service to New Way customers and dealers within an assigned territory.

Job Description

  • Provide prompt, professional, and technical service on site to our customers by thoroughly investigating and resolving customer’s questions and issues.
  • Provide troubleshooting, repairs and technical support for employees, dealers and customers on New Way trucks.
  • Evaluate New Way trucks accurately for maintenance, warranty, upgrades, and other service purposes.
  • Recognize trends and patterns in customer issues and identify preventative solutions.
  • Support our dealer network and sales departments through demonstrations, training and sales support.
  • Promote ability to work efficiently, expertly, and independently.
  • Build positive relationships with customers by providing outstanding and excellent service.
  • Interpret engineering sketches, specifications, and drawings.
  • Assist in determining root cause of issues as they are recognized and assist to implement corrective actions to prevent future issues from arising.
  • Analyze equipment malfunctions, accomplish repairs, and perform scheduled maintenance.
  • Requires some amount of travel.

Knowledge, Skills, and Abilities

  • Any combination of training, education, and experience equivalent to a minimum of five years’ experience as a journey-level mechanic or technician.
  • Experience in heavy-duty equipment maintenance or repair.
  • Ability to diagnose and repair all types of vehicle components.
  • Experience with hydraulics (including pumps, valves, governors and relief valve systems).
  • Experience with automotive diagnostic tools.
  • Ability to work flexible shifts and adapt to changing work schedules or upon need.
  • Basic computer skills required.
  • Valid CDL a plus.
  • Demonstrate excellent verbal and written communication.
  • Strong ability to interface with all levels of individuals within and outside the company.
  • Ability to read and understand technical documents.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

Want to become a member of the New Way ® team? Fill out our online application.

Submit Your
Contact New Way® Trucks
Driving The Difference®
New Way® Recent Deliveries

New Way® delivers King Cobra to the City of Ripley, WV. Sold by New Way® Authorized Dealer West Virginia Tractor Company.

San Juan, Puerto Rico's Con Waste to receive New Way® King Cobra. Sold by Guaraguao Truck Sales.

Boston-based Capital Waste Services adds new Mack MRU/32yd King Cobra to their fleet. Sold by C.N. Wood.

Navistar CNG 20 yd Cobra delivered to Harter's Quick Clean-Up, La Crosse, WI.

Champaign, IL uses New Way® Magnum refuse truck for yard-waste program. Read full article »

Darlington, SC receives brand new rear loader. Read full article »

New Way® delivers 6 Ford F-550 trucks mounted with 8 yd Diamondbacks to Guayaquil, Ecuador.

New Way® Trucks authorized dealer C.N. Wood recently delivered a 32yd King Cobra to the city of Brookline, MA.

New Way® sells 10 Viper rear loaders to New York City Parks Department

New Way® Receives order from Waste Pro Florida for 17 CNG King Cobras

New Way® delivers 28 King Cobra rear loaders to San Antonio, Texas

New Way® sells 16 Cobra Rear Loaders to Hamilton, Ontario, Canada

New Way® to exhibit in Moscow's International Solid Waste Exhibition in May

Atlantic Group from Moscow, Russia, to represent New Way® in Russia

New Way® to hold National Dealer Meeting in Biloxi, Ms March 11-13th

New Way® delivers 12 Viper bodies mounted on Freightliner to Aruba, provides operator service and operator training

If you haven't done so already, check out the trucks in our eShowroom. You won't be disappointed!

Already a dealer? Login to see what kind of deals we are offering this month! Or register today »

New Way's New
Auger Automated Side Loader

Parts &