Refuse Truck Parts & Service
New Way® Trucks not only builds the most reliable and easily maintained refuse vehicles on the market, but we are also here for our distributors after the sale. Our parts & service department works with you to keep your customers' vehicles maintained and at peak performance. With extended shipping hours and nearly $2 million in on-hand refuse truck parts inventory, including items with typically long lead times, our parts department will get you the right part right on time.
Both our Parts and Service departments are located at 217 Griffith Rd, Carroll IA 51401.
Parts
- Tim Dvorak – Parts Manager tdvorak@newwaytrucks.com
- Doug Halbur – Parts Operations Supervisor: Iowa dhalbur@newwaytrucks.com
- Jayson Johnston – Parts Operations Supervisor: Mississippi jjohnston@newwaytrucks.com
- Keith Kult – Senior Parts Specialist kkult@newwaytrucks.com
- Casey Conway – Lead Parts Specialist cconway@newwaytrucks.com
- Melissa Toney – Parts Specialist mtoney@newwaytrucks.com
- Amber Borchardt – Sales & Business Development Manager aborchardt@newwaytrucks.com
- Ed Clark – Order Entry Specialist eclark@newwaytrucks.com
Phone: 712.652.3395
Parts Dept: 844.652.3395
Email: parts@newwaytrucks.com
Hours: Mon-Thu 7am-5pm CST, Fri 8am-4pm CST
Expedited orders cut off time: 2:30 CST.
Please follow up emailed Expedited orders placed after 2:00 with a phone call.
Service
- Angie Wieland – Service Support - awieland@newwaytrucks.com
- Carl Pezold – Field Service Manager - Email: cpezold@newwaytrucks.com
Phone: 866.370.4211
Fax: 712.652.3390
Email: awieland@newwaytrucks.com
Hours: Mon-Thu 7am-5pm CST, Fri 8am-4pm CST
Warranty Registration
Please direct warranty inquiries to Warranty Administrator Randy Halbur at rhalbur@newwaytrucks.com and Angie Wieland at awieland@newwaytrucks.com.
Fill out this form to register your New Way refuse truck’s body warranty.
